Home > About Us > Customer Service

How To Order

We offer three convenient ways of ordering: Online, By Phone, or By Fax
Most orders generally ship within 48 hrs (excluding weekend and holidays).

We accept all major credit cards: MasterCard, Visa or American Express online, by phone or fax.
To contact us with a question about ordering, please call us at
510-777-0335 or e-mail us.

To order online: Order online at
www.ImperialTea.com. We follow standard Web protocols to ensure that any financial information you give us remains secure. If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop online: You will choose 'Fax Order In' or 'Call Me' option as payment method when you check out, then you will either leave us your call back number or print out the order and fax it in.

To order by phone: Please call
510-777-0335. You can always shop online and by choosing 'Call Me' as payment method at check out, you will have your order completed by phone.

To order by fax: Shop online and choose 'Fax Order In' as payment method at check out. Print the facsimile Order Form and fill out your name (as it appears on your credit card), your credit card number , expiration date and your signature. Fax to
510-777-0335. Please be sure to include your phone or fax number in case we need to contact you.

Return Policy

All products come with our Satisfaction Guarantee. If for any reason, you are not completely satisfied with any item, simply call Customer Service at 510-777-0335 or e-mail us within 30 days of delivery of your order, we will gladly replace it, exchange it or refund your money (we can refund shipping costs only if the return is a result of our error.) Returns are processed upon receiving the complete product back to us. Returned products must be in their original condition and packaging along with your receipt.

Phone Us:

Warehouse - 510-777-0335

Ferry Building Tearoom - 514-544-9803

Berkeley Tearoom - 510-540-8888

Email us at:


Write to us at :

Imperial Tea Corp.
8451 Baldwin Street
Oakland, CA 94621