| Customer Service |
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How To Order
| Return policy
| Contact Us
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| How To Order |
We offer three convenient ways of ordering:
Online,
By Phone,
or By Fax
Most orders generally ship within 24 hrs (excluding weekend and holidays).
We accept all major credit cards: MasterCard, Visa or American Express
online, by phone or fax.
To contact us with a question about ordering, please call us at 800-567-5898
or e-mail us.
To order online: Order online at www.ImperialTea.com.
We follow standard Web protocols to ensure that any financial information
you give us remains secure. If you do not feel comfortable sending your
credit card information to us over the Internet, you still can shop
online: You will choose 'Fax Order In' or 'Call Me' option as payment
method when you check out, then you will either leave us your call back
number or print out the order and fax it in.
To order by phone: Call 800-567-5898 from
within the US and Canada, 11am to 6:30pm daily (except Tuesday)
Outside North America, please call 415-788-6080. And remember you can
always shop online and by choosing 'Call Me' as payment method at check
out, you will have your order completed by phone.
To order by fax: Shop online and choose 'Fax
Order In' as payment method at check out. Print the facsimile Order
Form and fill out your name (as it appears on your credit card), your
credit card number , expiration date and your signature. Fax to 415-788-6079
. Please be sure to include your phone or fax number in case we need
to contact you.
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| Return Policy |
All products come with our Satisfaction Guarantee. If for any reason, you
are not completely satisfied with any item, simply call Customer Service
toll free at 800-567-5898 or e-mail us within 30 days of delivery of your
order, we will gladly replace it, exchange it or refund your money (we
can refund shipping costs only if the return is a result of our error.)
Returns are processed upon receiving the complete product back to us.
Returned products must be in their original condition and packaging along
with your receipt.
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| Contact Us |
Call us Toll-Free
at 800-567-5898 from within the US and Canada, 11am to 6:30pm daily
(except Tuesday) Outside North America, please call 415-788-6080.
Email us at: customerservice@ImperialTea.com
Write to us at :
Imperial Tea Corp.
8451 Baldwin Street
Oakland, CA 94621
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