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We offer three convenient ways of ordering: Online, By Phone, or By Fax
Most orders generally ship within 48 hrs (excluding weekend and holidays).
We
accept all major credit cards: MasterCard, Visa or American Express online,
by phone or fax.
To contact us with a question about ordering, please call us at 510-777-0335
or e-mail us.
To order online: Order online at www.ImperialTea.com. We follow standard Web protocols to ensure that any
financial information you give us remains secure. If you do not feel
comfortable sending your credit card information to us over the Internet, you
still can shop online: You will choose 'Fax Order In' or 'Call Me' option as
payment method when you check out, then you will either leave us your call
back number or print out the order and fax it in.
To order by phone: Please call 510-777-0335. You can always
shop online and by choosing 'Call Me' as payment method at check out, you
will have your order completed by phone.
To order by fax: Shop online and choose 'Fax Order In'
as payment method at check out. Print the facsimile Order Form and fill out
your name (as it appears on your credit card), your credit card number ,
expiration date and your signature. Fax to 510-777-0335. Please be sure to
include your phone or fax number in case we need to contact you.
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All
products come with our Satisfaction Guarantee. If for any reason, you are not
completely satisfied with any item, simply call Customer Service at 510-777-0335 or e-mail us within 30 days of delivery of your order, we will
gladly replace it, exchange it or refund your money (we can refund shipping
costs only if the return is a result of our error.) Returns are processed
upon receiving the complete product back to us. Returned products must be in
their original condition and packaging along with your receipt.
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